Let's start with your own answer! Please provide your thoughts and receive feedback on them first. This will help us generate a tailored proposed answer that builds on your initial input and our feedback.

1. Showing understanding and empathy towards the colleague’s situation.
2. Mentioning the importance of communication and active listening to understand the root cause of the performance issues.
3. Expressing willingness to offer support and assistance to the colleague.
4. Describing how they would approach the situation with sensitivity and confidentiality.
5. Highlighting the importance of maintaining a positive and constructive work environment.
6. Discussing potential solutions or accommodations that could help the colleague improve performance.
7. Emphasizing the need to provide constructive feedback and set clear expectations.
8. Demonstrating a commitment to follow up and provide ongoing support as needed.

Using the STAR (Situation, Task, Action, Result) framework can help structure the response effectively by providing a clear example of a past experience or hypothetical scenario where these components were demonstrated.