To provide a strong answer to this question, your response should demonstrate empathy, effective communication skills, and professionalism. Consider framing your answer using the DEAR framework:
1. Determine: Show that you first take the time to understand why your colleague is upset or angry.
2. Empathize: Express empathy for their feelings and show that you care about their well-being.
3. Act: Take appropriate action to address the situation, whether it’s offering support, listening actively, or helping them find a solution.
4. Reflect: Reflect on the situation afterward to understand what triggered the emotions and how it can be prevented in the future.
Additionally, you can use the STAR method to structure your response:
1. Situation: Briefly describe the situation where your colleague was upset or angry.
2. Task: Explain what needed to be done to address the situation.
3. Action: Describe the specific steps you took to support your colleague.
4. Result: Share the outcomes of your actions and how the situation was resolved or improved.
By incorporating these components and frameworks, you can provide a comprehensive and thoughtful response that showcases your empathy and ability to handle interpersonal challenges effectively.