A great answer to this interview question should include the following components:
1. Acknowledge the importance of understanding different perspectives.
2. Demonstrate active listening skills by paraphrasing the person’s point of view.
3. Ask clarifying questions to ensure full comprehension.
4. Share examples of times when you successfully resolved conflicts by understanding the other person’s viewpoint.
5. Discuss the benefits of seeking to understand before being understood.
6. Mention techniques such as mirroring or empathy to connect with others.
7. Highlight the ability to separate emotions from the discussion to remain objective.
8. Emphasize the belief that diverse viewpoints lead to better decision-making.
Using the STAR framework (Situation, Task, Action, Result) to structure your response can help you provide a clear and concise answer that showcases your communication and active listening skills effectively.